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Built on Values

lydbog


All across the country, the best and most competitive companies are creating great cultures in which employees consider it their pleasure to give the best possible service to customers. Even in hard economic times, accomplishing that is not only possible but absolutely essential. If customers don't have much money to spend, where are they going to spend it? At a place where employees sullenly and begrudgingly take their money or one where they are happy to be of service? Based on a patent-pending Values Blueprint process, this book from culture change expert Ann Rhoades shows the exact steps for curing an ailing company culture or creating a new one from scratch. Developed from Rhoades' years of experience with Southwest, Jet Blue, Doubletree Hotels, P.F. Chang's and the many clients of People Ink, she has proven, over and over, that companies that create or improve values-based cultures become higher performers, both in customer satisfaction and in financial ret


Fortæller: Tamara Marston
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